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FAQs

  • How long will it take for my order to be dispatched?
    UK based orders will get dispatched 1st class every weekend. International orders will take 7-14 days from dispatch.
  • What is your best method of contact?
    Our email which is thepurplecollection.team@gmail.com
  • What is your response time on Instagram and Email?
    We will try our best to get back to you as quick as possible. However, please allow up to 1-3 day for us to respond.
  • Can I cancel my order before it’s been dispatched?
    Yes you can.
  • How will I know the status of my order?
    You will be provided with a tracking number once orders have been sent
  • How do I take care of the clothing?
    Please check the ‘care’ highlight on our Instagram which will break down how to look after each garment.
  • What payment methods do you accept?
    Payment methods we accept are; Visa Mastercard American Express Amex ChinaUnionPay JCB Diners Cartes Bancaires Discover Visa Electro Maestro
  • How much is postage?
    UK delivery is free. International will depend on country.
  • how do I purchase items?
    through our online store www.thepurplecollection.co.uk
  • Can I return items?
    Whilst we don’t accept returns you can exchange it for another item, if available in the desired size or be given store credit.
  • What if it’s the wrong order/size?
    Please contact us immediately. Whilst we don’t accept returns you can exchange it for another item, if available and the desired size or be given store credit.
  • Does it look like the picture on the website?
    Please check out our reviews and social media handles to see models in the clothing.
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